Shipping policy

SHIPPING POLICY

At Crispora, we aim to make delivery simple, reliable and transparent.

DELIVERY AREA

We currently deliver to addresses within the United Kingdom.

SHIPPING OPTIONS

Standard Delivery
• FREE
• Estimated delivery time: 2–3 business days

Next-Day Delivery
• £6.99
• Available on eligible orders where shown at checkout

The delivery options available for your address will be displayed during checkout.

ORDER PROCESSING

Orders are processed and prepared for dispatch as quickly as possible.

Orders placed on weekends or UK bank holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a dispatch confirmation and, where available, tracking information.

TRACKING YOUR ORDER

Where tracking is available, we will send your tracking details to the email address used when placing your order.

Please allow a short period after dispatch for the courier tracking system to update.

DELIVERY ESTIMATES

Delivery times are estimates rather than guaranteed delivery dates.

Although most orders arrive within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control, including:

• Courier delays
• Severe weather
• Bank holidays
• High seasonal demand
• Incorrect or incomplete delivery information

NEXT-DAY DELIVERY

Next-Day Delivery is available only where this option is displayed at checkout.

Eligibility may depend on your delivery postcode, order time, weekends, bank holidays and courier availability.

INCORRECT SHIPPING ADDRESS

Please check your delivery details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will try to update your address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

FAILED DELIVERY

If a courier is unable to complete delivery, they may:

• Attempt delivery again
• Leave the parcel in a safe place where appropriate
• Deliver it to a collection point
• Contact you with further instructions

Please follow the courier's tracking information where available.

MISSING OR DELAYED ORDERS

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

Email: contact@crispora.co.uk
Phone: +44 7520 660848

Customer Support:
Monday–Friday
9:00 a.m.–5:00 p.m. UK time

Please include your order number so we can investigate as quickly as possible.